Worried about finding a new place for haircuts after over a decade of the same place before moving to Memphis. Amanda did a truly excellent job in almost no time. Absolutely and unconditionally recommend!
Thanks!!
Punctual, professional, expert service, very nice view! Loved it all!!
From the first phone call to make my first appointment, I've had A-plus service.
I always leave feeling rejuvenated and feeling my absolute best. What an amazing group of talented beauty experts. You can't go wrong!
I must add that I absolutely love the decor! It's one of my favorite parts of the experience. They also decorate during the holidays.
Liz is amazing ! I'm soooo glad she's there and is the only person ever I want to style and cut my hair ! She's a fierce kween and a true force to be reckoned with ! Yassssss ! Xoxox
Ok. I made two appointments online. I wanted a soak off and a pedicure. I admit that I picked polish change instead of soak off b/c I couldn't find soak off on the list. I had two appointments scheduled: one at 4:45 and one at 5:45. So, I walk in for my appointments and explain to the girl checking me in that I actually needed a soak off instead of polish change and her first response was, "Well, we make those appointments for a certain timeframe online for a reason." Ok, I realize I am in Midtown and their vibe is to look annoyed when you walk in, but COME ON. I've worked in customer service for years. You just don't start by telling the customer she messed up. Mistake #1. But, it was a Sunday, so I took a deep breath and apologized and went to talk to the one actually doing the services thinking, "Well, she's the expert and this must be the way she makes her living, so I'm sure she'll do what's needed to make it work, get paid, and still get out by closing time." Nope. She tells me that an hour and 15 min. is not enough time to do both. Mistake #2. All she had to do was say something like, "You know what, it's going to be pushing it, but how about we do a mini or basic pedi and soak your nails off while we do your toes?", which is exactly what I suggested to her while she stared at me like I was a 3 headed alien. Y'all. Come on. Do you want to make SOME money or NO money today? Apparently, none. At this point I knew that there was no point trying to reason with these people and left and drove around the block and got both services I needed for cheaper, which I could have done all along, but you know, it was Sunday, so I was hoping to treat myself to a quieter personalized spa experience. Even worse, the whole reason I started going to this location was for my eyebrows. My eyebrows have never looked better, so, obviously, I have to go back there, and now it is going to be awkward. And please don't think I am one of these spoiled non-working women. Nope. I do not feel entitled and would never choose to be rude, especially in a place that I know I have to come back to because I'm seriously OBSESSED with these eyebrows. So, in closing, COMPLETE CUSTOMER SERVICE FAIL. And now, when it's time for my eyebrow treatment, I HAVE to go back in there and be the girl that I know they are talking about before I walk in. Help me Gould's! Help ME help YOU!
Gould S Salon Spa Overton Square is a US Hair Care Studio based in Memphis, Tennessee. Gould S Salon Spa Overton Square is located at 2093 Madison Ave, Memphis, TN 38104, USA.
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