Alex and Jeff got here so fast and are so nice. Moving all my stuff and getting my floors taken care off so quickly. Great job
We have been impressed with Servpro so far. Josh has been very thorough and explained the process so that we will know what to expect. I would recommend them for sure!
We had a water leak due to our condensate drain. Water leaked down into and under the wood laminate floors in one room of our house. We called our insurance and they sent Servpro to access the damage and clean up. We got a call from Servpro to set up the appointment, and they came on time. They ended up having to take out all the flooring and waterproof barrier in that room due to the extensive water damage. (Which they also hauled off for us.) After checking the surrounding rooms, walls and floors, there was no mold, or hidden water in the walls. They put in fans and a dehumidifier to dry out the concrete in that one room where the leak was. Servpro kept me informed the whole time of what they were doing, and what they were going to do. Jeff was courteous and professional throughout the entire process. Servpro was fast to respond to our need of cleanup and I would highly recommend them for water damage.
Arriving around 6a.m. on a Saturday, they jumped in and worked quickly, yet thoroughly. This flooding was more than we could handle alone. Because of ServPro's professionals, furniture was saved from damage, and the house was dried out. Rooms that had to be emptied in order to be ABLE to get the flooring, etc., replaced were packed up, carefully, yet (again) quickly. (They stored these items.) They tested - read moisture levels, etc. - to see what was needed, then brought in huge dehumidifiers and necessary equipment. They later came back out and returned our things, ...
[Nothing was done without our permission, and things were done "our way" when we had requests that they could accommodate. They did explain what they could do, how, and why. This is not something we were used to dealing with. They know their stuff. They were good with our dogs, too. :)]
The staff was nice, professional, and made this process easy. I would use them again and recommend their services
They were angels.
Thank you, Cristina, Calvin, and all!
They came to the rescue. Things were explained, questions were answered, and they were PATIENT, kind, and reassuring.
Servpro Of Germantown Collierville is a US Laundry based in Memphis, Tennessee. Servpro Of Germantown Collierville is located at 6755 Whitten Pl Suite C, Memphis, TN 38133, USA.
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