There were multiple misunderstandings throughout the process resulting in an open casket service which, was mildly distressing to family members, as it was not what was requested.
The home is beautiful, and the environment was calm, but ultimately the staff, led by Mr. Canale himself, did not adequately listen to the family's needs and made the experience feel transactional, rushed, and unpleasant.
The worst funeral home in the land and RACIST at that! Would never recommend to anyone! Rude staff period....do not know how to deal with clients.
Canale showed up at our home at 12:00 am. Very professional at handling everything. They honored all of our wishes and were pleasant and professional.
I am writing this review for my mother, she was the primary contact with the home for my grandfather's funeral.
From the very first meeting with Mr. Canale, he displayed a discomforting air of dominance and distance completely opposing what is needed in this time.
I hope others learn from our costly mistake involving Canale Funeral Directors!! COMPLETE RIPOFF! BEWARE OF THIS BUSINESS!! They feed off of the mourning and will drain your bank account if you allow them too!! Ford Canale is a crook that will look you in the eye and swindle you while you mourn!! We paid $3500 for cremation through this company and later discovered we could have had identical services performed for less than $800 with the same crematory!! We confronted Ford by asking him how he slept at night by ripping people off. With a grin he responded "I sleep very well at night, you called me."
Canale Funeral Directors is a US Funeral Home based in Memphis, Tennessee. Canale Funeral Directors is located at 2700 Union Ave Extended, Memphis, TN 38112, USA.
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