I Bought a pool from this company, I received pool from them and am missing parts. I have emailed with Jake for about 2 months for parts I have still have not received parts and get no response anymore from Jake and also have left messages with no response. I also shipped back a floor pad and doesn't even work with pool I ordered. I have not received a credit either on return. This company has very poor customer service after sale. I have half a pool, unhappy kids and summer is half over. Save yourself the aggravation stay away.
I purchased an 15 by 30 oval above ground pool while the purchase process and delivery was relatively easy the pool was missing components. In order to proceed with the install I was forced to Source the missing components from a vendor in St Louis at a premium cost unfortunately. The components I did receive however did seem to be of quality. After trading a few emails I seen this was not going to be handled in a prompt and timely manner and decided to go forth with the expense of sourcing the missing components locally.
The coping HM-1 arrived the day it was promised. Self tapping screws were provided which was nice. Installation was quite easy. Some cutting was required. We used a sawsall with hacksaw blade. No instructions were provided, Had to go back onto webpage and look at the various pictures to see exactly where the track was to be positioned on the steel wall of the pool.
Most of the reviews I've seen hear talk about a poor customer service, however for me, the customer service I received was probably the best part of my pool kit buying experience. Having 4 different shipments and having to wait 3 weeks to get my order to my house so I could begin the project was the most aggravating part for me. The trucking company they use was also not very helpful. Overall the product seems top notch and the service was great!
Royal is one of the worst companies I've ever done business with. Service after the sale is nonexistent. Jake and William are of no help and just blow you off. This has to be a culture set by the company leader. I don't have time to list all of the reasons right now but I'll update this soon. Do yourself a favor and order from a more reputable company. Im fairly certain they are not much more than two guys in a garage. They're simply a middle man that has all the items drop shipped directly from the manufacturer or spp. They do nothing but collect your money and then take no responsibility or liability for anything.
Royal Swimming Pools is a US General Contractor based in Memphis, Tennessee. Royal Swimming Pools is located at 6426 Summer Gale Dr, Memphis, TN 38134, Memphis, TN 38134, USA.
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