order a deck belt over two weeks ago. store did not have belt-had to order. employee stated that it should be in in about a week. a belt arrived 7 days later, but I was not in a position to pick it up. pick up belt a week later and trusted the employee that it was the right belt. did not find out until I attempted to install belt. thought process was that they had simply given me wrong belt. turned around and drove 75 miles back to store to find out that they had ordered the wrong belt. all the employee said was that he was sorry and would order the belt again. wow! did not get it right the first time, but can the second. my lawn mower will be inoperative until I obtain the correct belt from another vendor. I have purchase belts at this store on 2 different occasions and I have been completely dissatisfied on both. today, I wrote them off to go to and get any parts for a snapper lawn mower. I will find another
If you want to order parts in advance over the phone, don't waste your time. The customer service, at least from the parts department, is horrendous. Complete lack of professionalism. The guy I spoke to was rude and acted as if helping me was a waste of his time.
Carlmont Ace has dropped two stars due to a decline in customer service of late. Some of the curmudgeons that work here are surly and appear inconvenienced if you ask them for assistance.
After having a Brownies Hardware employee, like, basically push me away due to being a lazybones who didn't want to sell a light fixture...I visited Colonial Hardware Inc and was in and out in no time. 2 friendly men helped me and didn't seem upset to, gasp, actually give customer service. Kudos for training your staff too, you know, actually serve customers, unlike some of the other home-grown hardware stores.
I was rebuilding a carb on an old generator. They were the only store within 100 miles that had the parts I needed, and were comparably priced to those same parts I found online. Their customer service was great. A younger guy was extremely polite and even brought the mechanic out to provide me with additional info to make sure we got it right.
Colonial Hardware Inc is a US Hardware Store based in Memphis, Tennessee. Colonial Hardware Inc is located at 6140 Macon Rd #101, Memphis, TN 38134, USA.
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