Excellent service. Called for an appointment and received a call back 5 minutes later with a technician on the way. Brett was fantastic to work with. He was personable, knowledgeable and thorough. He walked me through all available pricing options beforehand and let me know he’d never recommend anything that wasn’t absolutely necessary. On top of fixing my clogged sink drain he also inspected my hot water tank and suggested some things I’d be wise to address. Will likely have Brett back out to work on my bathroom plumbing soon. Highly recommend. I typically never post reviews, but this one definitely warranted some great feedback!
I called Mr. Rooter the other day with several questions regarding a dated main drain line for a midtown home. The dispatcher (Ashley) was so helpful and pleasant! I don't usually leave reviews, but it feels warranted here. Ashley answered all of my questions and talked through my hypothetical outcomes with me. As a real estate agent, she really made my job easy. I was able to provide my client with great information so we can move forward. I will NOT hesitate to call Mr. Rooter for my next job either. I appreciate the stellar customer service.
Mr. Rooter made our experience very pleasant. I spoke to 2 ladies in the office and they were courteous and very helpful. I appreciated them helping me schedule my service so quickly. They came out the next day!
I have used them on 3 different occasions, one for routine and two for urgent repair! Excellent staff to work with, quick scheduling. I have dealt with them at all times of the day. I have felt very comfortable with the plumbers I have worked with and had no problems with them in my home and with my family. They were honest with the quotes and transparent with the work to be done. They have all been very courteous, polite, and considerate to keep the mess to a minimum as well as cleaning up after themselves. They actually saved me some money on the quote because during the job they found out the situation wasn't as extreme as originally thought and instead of charging me what I agree upon they adjusted the quote to be accurate with the work done and saved me almost 50%! (excellent surprise) I recently worked with Jamey and he was very easy to talk with and he made sure I understood the problem and took the time to answer my questions. Thanks Mr. Rooter. you will be my default plumber going forward!
I highly recommend using Mr. Rooter and always ask for Bob. He is absolutely the best in the business. Owning my own construction business, I will always refer clients to contact Bob for any plumbing, gas, etc. He is knowledgeable, professional, dependable, and patiently answers any and all questions. He is like a member of the family and can’t thank him enough for the recent total replacement of the gas line/system. Again, he is the best in the business.
The plumber Jamey C. was professional, very friendly, and honest.Even though I originally called about one issue- when I told him about 2 other issues, he helped with all 3. He answered all my questions patiently & walked me through the estimate in detail, clearly explaining the difference in pricing. Great customer service & professionalism!! Will use them again!
Mr Rooter Plumbing Of Memphis is a US Plumber based in Memphis, Tennessee. Mr Rooter Plumbing Of Memphis is located at 5702 Summer Ave, Memphis, TN 38134, USA.
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