They promised to call in 10 days or less when my order were ready. On day 11, with no news from LC, I called the store to find, after a 15-minute wait on the phone, that my order had been cancelled "for unknown reasons" and, as they became aware for my call, they would expedite a new order. I refused and requested a refund. For how pricey this store is, service should be a galaxy better. I gave two stars because the process to get my money back was fast and easy.
I felt I needed to post this since LensCrafters provided such great service. I went to several different optical stores but, LensCrafters had the frames that I really wanted. The time I spent in the store was rewarding because I left the store with my glasses the same night. Their customer service is excellent...... Fredrick Douglass goes the extra mile to make you feel great. Fredrick explains things as he goes along. He is also very personable and I prefer a professional who can smile. They deserve all of these 5 stars reviews........ Thanks a lot Fredrick Douglass for your outstanding performance. I will be recommending LensCrafters to my friends.
My absolute favorite pair of glasses got broken last week. I called around to where I originally bought my glasses from and they could not help me. I called around to a lot of different stores could not help me. Not only did LensCrafters get me in, when I got to the place it was in the mall so I was able to do a little Xmas shopping done while I waited. The young lady with dark hair fixed my glasses so fast and she did such a wonderful job!!! I know where I am going to get a new pair of glasses!!!
Thanks again
I love the huge variety of classy frames!! The staff are always nice friendly knowledgeable and attentive of my eye care needs. I always find a frame I love!! I have very poor vision so its important that my frames are stylish!! I can't remember everyone's name that I came in contact with even the manager was involved with assisting customers and present when her staff were working hard!! Morgan was very professional experienced and never lost her patience with my indeciveness!! The entire staff are beautiful outside and inside!! Cordial and friendly!! I recommend that anyone seeking awesome glasses n awesome people.... Go to Lenscrafters at Wolfchase and get your latest eyewear!!!
I had to wait a little bit but the service from Fredrick Douglas was of the highest caliber. He was knowledgeable on every question I asked and seemed to genuinely care about my experience there. I am immensely happy with my new glasses and they fit perfectly
Janet Gordon
Lenscrafters is a US Health facility based in Memphis, Tennessee. Lenscrafters is located at 2760 N Germantown Pkwy Ste 109, Memphis, TN 38133, USA.
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