I wish to acknowledge the professional service provided by Kara at Peifer safe and lock. Kara worked diligently to assure that the service and items I needed for my rental property 1,200 miles away done the next day correctly. Her demeanor was caring and impressive and made sure all my questions were addressed. I personally experience Peifer excellent customer service from her. She provided resolution to all areas of my concern with perfection. She listened to my concerns and in a matter of time resolved each issue.
Guy at the counter seemed as if I was bothering him. Didn't speak until it was time for me to pay. Other than that, they made my keys fast.
We've all had terrible customer service experiences. Personally, when I receive poor customer service, I give the company one more opportunity to make it up to me before I sever all ties with them and look for an alternative. But others aren't so patient. In most cases, you only get one chance to make a great impression on a customer through your service, Kara did. It's incredibly important to listen to what your customer is telling you. Never assume you know what's best. Listen objectively and ask questions to get to the crux of the customer's concerns, so that you can help them quickly and efficiently. She identified with my concerns as a customer and explain that she would do everything to resolve any future issue if they occurred. She made me as a customer feel important and was sincere with the transaction. By her being thoughtful and interested in me as a customer will help keep me as a loyal prospective customer and share it with all my friends.
Bought a new used truck. Had to get a key cut for the tie down points in the bed. Home Depot, Lowes, Walmart, and Germantown Hardware did not have a blank for it, but Peter did.
Respectively,
They will have my business forever. We had an expensive front door handle/lockset that appeared to be unrepairable. I had been advised by the maker to replace it but the same model is no longer available. Peifer came out within hours and fully fixed it in 20 minutes. Awesome!
We were in a very stressful situation, needing to immediately have several locks changed on a rental property. Kara was calm, talking me through the process and handling all details in a time-sensitive manner. Even though she had several jobs on the books, she found a way to get it done so I could sleep that night. Thank you, Peifer!
James
Peifer Safe Lock is a US Locksmith based in Memphis, Tennessee. Peifer Safe Lock is located at 3747 Cherry Rd, Memphis, TN 38118, USA.
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