I visited in the afternoon of August 5, and liked my experience. The store's layout was good with room to view and mount bikes. Staff was knowledgeable and courteous. If I ever get the $600 needed to purchase that Specialized hybrid, I will seriously consider Bikes Plus.
I had a great experience. The team stayed after closing to put together my bike. Great expertise and customer service. They also had townie and specialized bikes.
I bought shoes, pedals, and cleats from them on Saturday May 14th. I used them twice and was not happy with them. I brought them back to exchange for something better (one week later on Saturday) and the owner was not helpful and told me they had scuffs and he wouldn't be able to resell them as new. He said they would not be able to give me full credit for an exchange. I proceeded to look at the shoes to exchange and they conveniently did not have my size in any of them. They said they would have more next week. I had already driven 30 miles to this shop and do not have the time for multiple trips. In the end, the entire staff ignored me while I waited for my wife. No apologies. Very sad because we did like them enough to spend $5500 on bikes last July. Lesson learned.
Had a great experience during my time here, and the staff was extremely kind and helpful. Josh took the time to explain everything about my bike and ensured I was comfortable with all aspects of my purchase. Will be recommending this place to all my friends who need a new bike!
I went in to look at bikes this past week on Wednesday 4/5/2017, and had a wonderful experience. Karen was so very helpful and very informative. This was my second bicycle purchase since 2012, and I'll say the experience was worlds away from my first. Bikes Plus will now be my go to source!
Bikes Plus is a US Bicycle Store based in Memphis, Tennessee. Bikes Plus is located at 7007 Stage Rd, Memphis, TN 38133, USA.
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