Overall, the place is good. Daniel especially is the bomb! Please, give that man a raise. He has always made me feel welcome and has taken good care of me. I use this bike shop a lot because it's the closest one to my home and I commute to work daily. They usually have the part I need in stock and any bicycle repairs are an order of magnitude cheaper than a car repair, so I wouldn't mind spending money on suggested improvements... if they were administered with my consent.
Used them for the last 3.5 years, great shop , great service , fair prices.
On another occasion I returned a tire because I had bought the wrong size, and they ordered the correct size, but didn't tell me that. Rather, I was told I would receive store credit. They never updated me when they eventually decided that ordering the part was the best course of action, and this was a very troubling experience because I thought I had been robbed $40. When I came back and tried to buy something, the employee on duty couldn't find a record of my credit, and didn't seem to believe me when I told him what had happened. I had to call the inventory manager, and it took several calls across 2 days to get through to him, and then he was just okay. The part was actually out-of-stock and would take a month to get here, so I asked for store credit for a future purchase and bought my tire elsewhere (I commute daily!). I spent many hours doing their administrative work for them on this occasion simply because they took the decision power away from me and didn't inform me.
We were visiting Memphis and rented two hybrid bikes from Peddler bike shop. The staff was very knowledgeable, patient, and helpful. We will definitely be back next time we are in town.
TLDR; Ask for Daniel, the repairs/parts are perfectly fine, the communication/setting of expectations outside the store needs improvement. Give the customer the decision power! People care about their bikes.
That said, I have had a few bad experiences. Some of the staff are definitely elitist and have talked down to me, and that feels really bad when I'm dependent on my vehicle and am trying to be a good bike steward. Another concern is that as soon as I leave the store, I'm no longer a priority and I'm not kept well-informed on the status of my repair/ordered part. So the staff have made judgement calls and unauthorized repairs, and once a repair is done I'm kind of committed to it. I don't mind spending money if it helps my bike, but I need to be the one to authorize it.
Super helpful. I lost a bearing cover in my rear derailer and hooked me up with a used one. Way cheaper then buying online.
They charged $12 labor to put on a tube and tire and inflate that took 5 minutes. Not impressed. I am sure it is a great shop if you are really into biking and have plenty of money for it.
Peddler Bike Shop is a US Bicycle Store based in Memphis, Tennessee. Peddler Bike Shop is located at 3548 Walker Ave, Memphis, TN 38111, USA.
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