I will never patronize this facility. And will have to think very hard about Captain Ds again, because this was NOT a pleasant experience at all!!!
Great teamwork from staff and management. Service was extremely fast especially during lunch.
After we begin eating, there was a roach crawling on the wall right beside our table (less than an arm length away). We moved to another table and I informed the cashier when I saw her. She advised she would tell the manager. The manager came to our table. She did not apologize but justified why the roach was there, stating they had just sprayed that day and when they spray the roaches seem to come out. She asked if we were enjoying our meal and proceeded to the table where we were sitting and killed the roach on the table. She picked it up and did not clean or sanitize the table. It was almost 20 minutes before we left and she did not come back to the table (as a matter of fact, when we left she was standing idle at the counter). As we were leaving, I asked my husband to get me a to go box. The box he brought back had fragments of broccoli and fish crumbs in the bottom. I asked him to get me another one. The cook handed another container and sarcastically stated, 'see if that one is clean enough', while rolling his eyes. Terrible customer service.
Did I mention the number of gnats flying around the tea, lemons and my food? I had to fight gnats while eating - could not finish all my food and left.
No matter what, these chatting young women can never get your order correct. I called the store after them getting an order wrong that my neighbor and I ordered. The manager was rude and still chatting with her employees. Not to mention the horrendous experience my sister and I had. Please close your damn mouths and pay attention to what your customers are ordering. By the way, your oil needs changing! I wonder how corporate would feel about them getting orders wrong all the time.
I am very disappointed in the service my husband and I received while dining at the Captain Ds on Sycamore View in Memphis, TN. We both order the three piece battered fish meal with broccoli and loaded mashed potatoes (he ordered hush puppies and I had a bread stick). We also had an order of grilled shrimp. First, our orders were incorrect.
Every time I go here they are in a conversation and has to ask me twice every time that I want condiments and have to double-check which kind of want and then still give me the wrong one. The food comes out dreezy as most all of them this is a place on marking off my list of buying food. Also has got extreme I just as well let my son go fishing and make my own fish. It is still more affordable that way.
My order consisted of one piece of very cold fish on a bed of cracklin with my sides. The young lady that took my order was accommodating and offered to redo my order.
Great food...service is hit and miss depends on who's working. The manager is amazing tho and fixes any problem you have with a smile
Captain D S is a US Restaurant based in Memphis, Tennessee. Captain D S is located at 1665 Sycamore View Rd, Memphis, TN 38134, USA.
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