Had reserved a car on Thanksgiving, when I got to the rental place no one was there and was told by Avis that they sold out and all went home. All the other car places were sold out too. What a great way to spend Thanksgiving in the airport waiting for family 2 1/2 hours away to come pick us up at 7pm at night. Don't waste your time saving money if you are treated this way!
Don't waste your time or money with Payless, at least not at this location. First of all, there are no signs indicating Payless even exists. Once we found the counter, what appeared to be the only Payless employee working (I use the term loosely) was no where to be found. We stood there a good 20 minutes before someone showed up. I reserved an intermediate sized car, got what other companies rent as a compact, returned with a full tank of gas, and the price was ~$30.00 more than quoted. Not sure what the upcharge was for, I can't get a receipt from them.
I rented a car on 11/8/17 and returned it 11/9/17. Both times their computer was not working so I was given no receipt when I retuned the car., reassured that a receipt would be sent via email. None received. But my bill included an extra 4 days of charges for time I didn't have the car. Contacting them, is im[possible via phone (mailbox full), ticket (wouldn't accept the order number from Orbitz), and no phone number is listed to talk with a human being. I wouldn't rent from them again. I rated it a 1-star because I couldn't leave a no-star rating.
The first car I picked, a Kia Rio up from Payless MEM airport was a mess. Attendant did not walk around to check the car before I left with it (she said it wasn't necessary). I must confess I did not do a good job myself in my hurry. When I got home (6 mi away), I noticed that there were scratches on every major body section, there was a missing piece in the center console, through which you could touch the e-brake line, and the front bumper was cracked and hanging loosely. Phone customer service was no help. Submitted an online ticket immediately (5 days ago) and have not heard back. Returned the car the next morning and the staff were super helpful and got me on the road with a nice new Ford Fiesta. The first car I picked up was not safe and shouldn't have been on the road. Not sure how the multiple problems would have gone unnoticed by staff. 1* for the first car and 5* for the second. Going to think twice about using Payless again.
Been trying to get ahold of there manager to resolve an issue with there vehicle for a long time and have constantly got the run around from employees trying to cover there tracks or no one at all and I rented from this location alot. Smh You would think I would have received a call by now. I'll never rent here again and won't recommend any of my associates nether! Try budget,at least they care about there regular customers.
Payless Car Rental is a US Car Rental based in Memphis, Tennessee. Payless Car Rental is located at 2491 Winchester Rd, Memphis, TN 38116, USA.
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