When instructed to go inside we were greeted at the front desk with a lady who seemed, generally speaking, off-put of in a bad mood. When we inquired about getting air and ordering a new set of tires for the car she seemed to have issue with us getting air before we ordered tires. Not a huge deal, but nonetheless seemed a bit distracting and rude.
At that point my wife and left and decided to go shopping and go elsewhere for tires. I don't profess to have a customer's always right syndrome with businesses, but as a business owner myself, I do in fact believe in good customer service and do expect courteous and helpful staff in solving a problem or needs.
My wife and I are long time fans/shoppers of Costco and recently went by to get new tires for our car while shopping for groceries. It was raining and one of existing tires was low on air, they weren't any vehicles in the bays so we pulled next to the last one so they could take a look for us and get the information.
When we explained that we had parked at the last bay, as we had done a previous time buying tires, in hopes to get air while they checked them out she became very rude and started again about how we couldn't have air unless were going to buy the tires first.
Pathetic service. No one answers the phone. No one is at the counter. Customers wait hours until someone shows up. A disgrace to Costco's national brand. They need to hire someone that will actually work the counter and not abandon it all day.
The poor lady could have been having a bad day for all I know, but at the same time I see no reason why she had to be so unpleasant and stand-offish.
I am posting this in place of a negative review I had posted earlier.
She started to help us put together our tire order and stopped to tell us that we could go through all this trouble for nothing (the order) if the tires were different on our car and asked us to go look at the numbers on the tires first.
Costco has good products
Customer service is doing much better!!! Great staff
Prompt service and very competitive prices. I will go back.
We love Costco and will always be loyal patrons, just not of the Tire Center anymore. If you don't mind somewhat apathetic staff I'm sure they are fine for getting your tires.
Costco Tire Center is a US Car Repair based in Memphis, Tennessee. Costco Tire Center is located at 3775 Hacks Cross Rd, Memphis, TN 38125, USA.
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