Paul holt was a pleasure to work with. If your looking for someone who will go exceedingly beyond your expectation to get you the best deal, this is your guy. He didn’t shadow me while I was looking around and that’s a plus! Paul was polite and helpful but not pushy. The store is clean and has good quality furniture. The delivery was on time, and even the delivery guys were professional and super nice. This is my go to place for furniture.
We have purchased several pieces of furniture over the years from Havertys... Most recently a bedroom suite. All from Patrick Holt, we have always received great customer service, from Pat. Thanks Havertys .
Bought our living room furniture from them. Our sales lady was very helpful (Lauren, I think her name was?). We made a couple trips up there before we finally decided to purchase - she was patient & accommodating. When we did pull the trigger, it was quick and painless. The couch & chair were delivered on time and in perfect condition. The delivery guys were also hilarious.
We went to the store, picked out the furniture we want and chose the 36 month financing. We asked for a Saturday delivery, but we were told there were no appointments available. Fine. We scheduled for today, 8/30, with an understanding that we would get a 4 hour window and then a 2 hour window (the day before delivery). Our appointment started out at 5:15 to 7:15. At the time I checked the status, it showed (at 5:30) there were five other stops ahead of us. The estimated delivery time got pushed back twice, and finally we got a call stating we would not get the delivery today at all. Instead of their bumping someone else from tomorrow's delivery, they said we MIGHT get it delivered Saturday (mind you, it was Saturday that we asked for in the beginning!) Then....we were told "if not Saturday, it MIGHT be Tuesday". Might be? How do we go from a Wednesday delivery to the Tuesday of NEXT week.....MAYBE? Furthermore, in anticipation of getting our new furniture, we gave all our old furniture away. This is TOTALLY unacceptable after we've paid a down payment and signed a contract to pay for said furniture. I have bought furniture from Haverty's seven years ago and got EXCELLENT service and quality furniture....that is the reason we returned to them. But after THIS...???? I will have to reconsider if I will ever spend more money with them. This is totally SHODDY customer service....or lack thereof.
My family and I have shopped at Haverty's for years. . Patrick Holt is the sales rep we depend on and he has never let us down. Very pleased with the customer service / delivery people are very courteous and love our selections. Thanks Haverty's for making our house a home
Havertys is a little pricier than some other nearby stores, but the quality is well worth it, in my opinion.
Havertys Furniture is a US Furniture Store based in Memphis, Tennessee. Havertys Furniture is located at 2825 Wolf Creek Pkwy, Memphis, TN 38133, USA.
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