Great experience--Service Representative Jennifer Osborne was very helpful from the time I walked through the door until my vehicle was repaired and picked up. She kept me informed on what was going on at all times with the vehicle. Thanks Gossett VW for a Great Service Experience!!!!!
Overcharging may be the 'norm' for businesses these days, but it's not right. They should be more careful about how many hours they charge for their service, and they should certainly follow through with promises they make. I'm very disappointed.
We took our college-age daughter's Volkswagen in to get duplicate keys programmed and door lock repair. While there, my husband asked for assistance in snapping the headlight back in to place (he had recently changed the bulb but was having a bit of trouble finishing). We were excited to get this car ready for our daughter to drive to/from college.
Went in for a very routine oil change. Had an appointment and it took an hour and forty-five minutes. Very disappointed that the service was so slow. They acted like they were doing me a favor by washing and vacuuming the car but didn’t even touch the back seat (I cleared all of my belongings out to allow for it to be vacuumed). I won’t be going back therefor anything.
Took the EOS in for the air bag recall and an oil filter and oil change. Service performed in a timely manner and car was washed. Great service at Covington Pike!
As far as I know, the work was done well. My problem is with how much they charged for labor. When we went to pick up the car, we were told our total was $1,237! We paid it, but it was a hardship on our family (school teacher, correctional officer). They charged us for 4 1/2 hours of labor ($140 per hour). However, they didn't have our car that long. By my calculations, they overcharged us at least 1 1/2 hours ($210). (By the way, they charged us 1/2 hour for snapping the headlight back in to place.).
Recently I AD Scott has service done on my 1999 VW Beetle and as always everyone was very courteous and friendly I thought I would be there for awhile but it didn't take much time at all. and the service manager and staff make sure that everything is to my satisfaction.
I tried to reach someone at Gossett by phone, leaving 2 messages, but was uncussesful, so I wrote them a letter with my concerns. Eric with Gossett called me to discuss my concerns and indicated he wanted to make things right. He said he would call me back later that day with specifics, suggesting he would be mailing a check, but wasn't sure of the amount. He assured me I would hear back from him later that day. That was 7 days ago. He never called back, and I've received nothing by mail from Gossett.
Gossett Volkswagen is a US Car Dealer based in Memphis, Tennessee. Gossett Volkswagen is located at 1875 Covington Pike, Memphis, TN 38128, USA.
Please contact with Gossett Volkswagen using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Gossett Volkswagen opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Memphis