I have been a Lexus of Memphis customer for many years. The Lexus vehicles are superior in design and performance. However, I do not plan to buy another Lexus vehicle because of my experiences with their service department. I agree with other reviewers that their service department's customer service has significantly declined. It is quite sub par. The service specialists have become very slothful in appearance and attitude. They do not review a customer's previous service records in order to provide proper and accurate advice. They do not maintain communication with the service technicians to ensure that un-requested services are not performed on the customer's vehicle. They do not provide follow-up and feedback on the progress of the customer's vehicle. And, their knowledge lacks in the realm of maintenance or repair needs of the various Lexus models. I must again concur with other reviewers--. Customers should be very careful about the costing of services at this dealership because some service technicians will perform services that were not originally requested in order to inflate their labor fees. From the varied reviews, it does make one wonder if the diminished service quality is a result of subjectivity on the part of Lexus of Memphis. Further, it is HIGHLY recommended customers check their vehicles in order to ensure they perform properly BEFORE leaving this service department.
The most valuable attribute of an organization is their willing to be truly attentative to their customer's needs. Lexus simply just don't hear what's said but they listen. They aren't just attempting to make a quick buck but to earn your respect. And in my humble opinion that is not often the case with many companies... that's what causes Lexus to stand out in a crowded market.
I had the best experience yesterday with a service person that I have ever had. I had a flat tire and called Lexus. They sent out Adam Freeman to change my tire and take it to Lexus to put a new tire on the wheel. He worked with me to have my car back operational this morning as I need it badly to take care of some medical problems. He was the most personable, caring and knowledgeable service person I have dealt with ever. He should be commended for his excellent service.
Provided inaccurate info about my rear tires, causing me to cancel my out-of-trip. PISSED
Nice place to buy a new car. Good sales people are waiting for you to go .
Lexus Of Memphis is a US Car Dealer based in Memphis, Tennessee. Lexus Of Memphis is located at 2600 Ridgeway Rd, Memphis, TN 38119, USA.
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