I had a very positive experience with Expert Automotive! And I WILL use Expert Automotive again... I have a 2009 Chevrolet Traverse which started giving me trouble in March of this year. I noticed small amounts of anti-freeze leakage in my garage. I took the car to a Chevrolet Service Dept where I had an oil change and a radiator flush & fill. I told the service rep about the leak and asked how much it would cost to repair. When my vehicle was READY, the service rep did NOT have an answer about the actual cost to repair the leak. He said they were not sure where the leak was coming from, but that my vehicle had several issues. He estimated I had $2500 worth of work that needed to be done, but provided no details of the problems and no details of specific costs for parts and labor... HOW CAN YOU GIVE ME SUCH A DEFINITE PRICE IF YOU CAN'T TELL ME WHAT THE PROBLEM IS? Needless to say I did NOT authorize them to tinker around for $2500. Within a few days of being serviced, my car started leaking more and "running hot"... I could not go back to the Chevrolet Service Dept... the TRUST was gone!
I heard the commercial for Expert Automotive on the radio, and decided to try their service since it was close to my home. I called to make sure they worked on my type of vehicle. I spoke with Derrick Kendall. He assured me they did. I had my vehicle towed to the shop to avoid causing damage from it overheating. This was on March 15, 2017. Two days later, my car was repaired for about $2000 less than what the Chevrolet Service Department estimated! It was primarily a "busted water pump". Also, Expert Automotive provided me with a list of things my vehicle WILL need to continue operating properly WITH the cost to do the jobs (still less than the OTHER Service Departments ESTIMATE to tinker under my hood & allowing one service at a time as needed). Now, I have driven my vehicle for about a month and a half with NO LEAKAGE and NO PROBLEMS! Expert Automotive provided excellent service at a reasonable price! I will use them again.
I have been going to Expert Automotive for years. They always provide excellent customer service. The environment is clean and friendly.
Awesome service with friendly and RELIABLE service! Kept my 99 Ford Explorer running tip top and also very affordable. I was in a car wreck and honestly hate that I can't get my new truck serviced (due to warranty). But highly recommend this shop!!!
My first time doing business with this shop was an excellent experience. I am well-satsified with the results from my car after being serviced. Oh yeah, the owner Derrick Kendall is very professional, friendly, & knows his business. But, remember he does quality work, so there will be quality money spent. Well-worth it. Thanks again & I will be returning.
Great service & quick repair time, the owner is very knowledgeable and he will take the time to explain your repair in detail. Thx Mr Derrick.
Expert Automotive is a US Car Repair based in Memphis, Tennessee. Expert Automotive is located at 3770 S Mendenhall Rd, Memphis, TN 38115, USA.
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