When I have my car in for repairs, mostly I just want to know the status.I was kept apprised of the status of my repair via automated text messages that even include pictures of my car in that particular status. Their choice of technology to keep me updated made me very comfortable that they had everything under control. I haven't gotten my car back but expect to pick it up today.
Consumers beware: This Service King advises a "life time warranty" on the repair. If your specific vehicle has a convertible top this warranty may not apply. They removed top to complete the repair on my Ford Mustang. By doing this they aggravated the rear glass in top some way. Prior to them removing top we never had any type of problems with the top or the rear glass in the last 7 years. Shortly after the repair, which took close to a month... a few days later i noticed there was an issue with rear glass... it had come unsecured in the top. I returned it and they did some type of quick fix repair to it. Some months later now the glass is doing the same thing. When contacting them now... they are now telling us that they will not correct what was started by them removing the top. They say now it is wear, tear and daily use of top and is not part of the warranty. As i stated before we had never had any issue with top or glass until they removed it. When i attempted to contact them again they will not even return my call.... and to add my insurance company accepted there position. So beware of the "life time warranty". If they can maneuver around fixing it and not standing behind there work... they will. My next step will be to file a civil suit.
Good people doing good work
Great staff plus the text message alerts is very helpful for the busy on the go person!
The most unprofessional low class establishment I have ever did business with. They do a lot of contract work so you are really just paying for storage. The workers do not know anything about cars. The two women at the front desk just look at pictures all day and think they are experts. I would give a negative star if I could.
Service King Collision Repair Of Germantown is a US Car Repair based in Memphis, Tennessee. Service King Collision Repair Of Germantown is located at 7291 Winchester Rd, Memphis, TN 38125, USA.
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