The owner is highly unprofessional and deceptive. Very poor attitude about taking responsibility for his workers. He has men that work for him that are very dishonest and say they also do work on the side, using the shop during slow times, take cash money for parts that they do not purchase or replace and sabotage parts on your car to get more money. They charge for work that they did not do.They give excuses for extra time that turns into days. Do not trust them coming to your house!!!!
Called in to see how long the wait would be for an oil change. They said it'd take forty minutes to take the oil from down the street (they don't carry full synthetic oil). I told them exactly what kind I needed and what car I drove in hopes that they would get the oil before I got there. I was told that I had to come in and then they would order it. I arrive, they take my key and never mention another word. I sit there for a little over an hour and am then told that my car is ready and am given my keys. I was never told what was put in my car or given a receipt. I have emailed the company asking for a receipt and an explanation as to what was done to my car. I haven't heard back. Despite the great price and relatively fast service, the overall experience was absolutely not worth it. I don't like not being informed about what was done to my car. Bad customer experience for sure. Still waiting for an explanation, so I can at least rest knowing that my car was given the correct oil.
Update since they've responded: I don't know much about cars, but I do know that there are multiple kinds of full synthetic oil. I still want to know what kind of full synthetic oil was put into my car. I emailed them the day before I posted this review and asked for a receipt (I would've asked in person, but I didn't want to hold up the line and the service was already a drag). The invoice being 34 minutes means nothing to me as the guy at the front desk just took my groupon, didn't scan it or anything, and just plopped it under the counter (plus I said the service was fast in my original post). Still waiting on my receipt... Oh, and my rating would likely change if they stopped trying to make my post seem irrational, and instead, just emailed me my receipt so I can rest knowing the right stuff is in my car. That's literally all I want.
Service is Good. But prices are high for the services
My husband just went there and used a groupon that we'd purchased for full synthetic oil change. He said there's no sign on the shop/it doesn't say Wright Tire. His sticker says 3k miles and we called and the man was very rude and said it was an accident on the sticker, that it was full synthetic because that's what he wrote on a the work order, but he literally sounded like he repeats that all day, and it didn't sound honest AT ALL. Also I'd heard someone else was told they don't carry full synthetic and have to special order it down the street/pick it up. I think it's a reuse and he'll say whatever he needs to say. It wasn't worth arguing. We had heard some bad things and wanted to check it out because I need new brake pads. Definitely won't be back.
BEWARE!!!!
They took care of me and did a great job on my brakes and they also rotated my tires. I highly recommend Wright Tire.
Wright Tire And Auto is a US Car Repair based in Memphis, Tennessee. Wright Tire And Auto is located at 2029 Covington Pike, Memphis, TN 38128, USA.
Please contact with Wright Tire And Auto using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Wright Tire And Auto opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Memphis