I love this hotel! Clean, quiet comfortable and with amazing staff! Will stay here from now on whenever I'm in town!
I was only seeking an adjustment to the charges, but have yet to hear anything back from the hotel. The aggravation of having my calls and requests for a resolution ignored, and the hotel's very poor handling of the matter has added insult to injury, and left me with no desire to stay at Comfort Inn & Suites again..
The staff and accommodations at this hotel were far beyond my expectations. The.rooms were clean and smelled beautifully. The lobby and rec areas were just as impressive. It was by far the best breakfast I've had a hotel in a while. During my travels I stayed at a few other hotels and this one was the most impressive of them all. If I am ever in Memphis again and need to stay somewhere this hotel will be my first choice.
Indoor pool was nice for our daughter. Continental breakfast was lacking....heating element was out so cold biscuits and hash browns and very watered down apple juice. Rooms were a little stinky but pretty clean. The bed was comfortable. You get what you pay for. Nice enough for a one night stay.
Stay away. Your better sleeping in your car or possibly the street.
Since then multiple attempts have been made to contact Asia, twice by phone (10/12/17 and 10/17/17) and a second text sent on 10/12/17. When the hotel was contacted on 10/12, an employee indicated Asia had an emergency and was not in, but would return the following day. I followed this call up with a text to Asia asking her to reply by phone or text. Then, once again, on 10/17, I called twice, and both times was connected to the hotel, and then rerouted, and given a voice message stating the call could not be completed due to technical difficulty.
Terrible. When I checked in the smell of air freshener was so strong it make me sick so I turned on all the lights to see if a plug or powder was the issue. When illuminated the real grossness appeared. The room was filthy. I tried to call the front desk but the phone was also broken. Went to the front desk and they said they would speak to someone the next day. Not sure what good that does me. Tried to go get ice, broken, went to another floor for ice, broken.
I received bedbug bites while a guest at this hotel, and because of the service (or lack of) that followed, my experience was most unsatisfactory, In my first call to the hotel on 10/2/17 regarding the incident, I spoke to Stephanie, who informed me that she would relay the complaint to the manager, and ask her to get back with me the following Friday, 10/06/17. When no call was received from the manager Friday afternoon, I placed another call to the hotel, at which time I spoke to Asia. She indicated that this call was the first she had heard of the bedbug incident and that she would investigate the matter, have the room exterminated, and let me know the outcome. During the conversation, I mentioned that a photo had been taken of the rash developed from the bedbug bites, and she requested that it be texted to her. I texted the picture, and again waited for her to call back.
Comfort Inn Suites is a US Lodging based in Memphis, Tennessee. Comfort Inn Suites is located at 1556 Sycamore View Rd, Memphis, TN 38134, USA.
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