I am resending what I originally had typed, because I noticed someone edited my post from the original review i submitted three weeks ago.
The nighttime guest services lady (Liz) was VERY nice and helpful.
I wouldn't recommend this place for farm animals.
Here it is. I've been a long term guest here for a year and a month, and although the place has potential much needs improvement starting with management and staff. First, it must be understood that customer service and satisfaction is a requirement for any service and hospitality business, for without that you have nothing. So, more sincere smiling faces and quality customer service and less rude behavior and attitude. Second, be mindful and selective of the individuals and groups you rent or sell a room to. There have been two deaths- one seemingly suicide and the other a double homicide, within one month of each other. You can Google the information to the validity of what I say (two found dead at Crossland of Memphis as the article reads). I don't believe in coincidences, I believe in connections, so renting and selling rooms to individuals of questionable and colorful (shady) character just to make a profit and increase your numbers for corporate approval is dead wrong. No pun intended. Third, treat your long term guests with the proper respect that is due. Anyone who is willing to put up with all that happens at your business while they are in a transitioning period despite the obvious failures, have earned more respect than given. In summary, do that which is needed to change your reputation and way of doing business so that you may improve your status and reputation as a one star and two star Hotel and Extended Stay Hotel to a four star and five star Hotel Whether your company will heed the reviews and suggestions provided by honest and honorable guests and potential customers, or ignore and dismiss them entirely your choice and decision. I hope you will choose and decide the righteous, fair, and just one for the greater good.
Super accessible and comfortable extended stay motel. Great new management.
By far the WORST place I have ever stayed in. My room was only cleaned ONCE in 30 days. The room was infested with fleas and roaches. Fridge barely worked, I called the front desk and ask if they would send someone to check it out. I stripped the linens and used my own. And was told when I ask for toilet paper, I was told that they only provide toilet paper on the day my room was cleaned. What a joke!! The only thing I could say to that was "well if it got cleaned when it was
This is the most disgusting hotel I have ever seen in my life!!! There are roaches everywhere! Crawling across the tv, on the curtains, so many was on the bathroom floor that you couldn't even walk in the bathroom. Then when I checked the bed there was bed bugs. I took videos of the roaches and bed bugs and ran out the room. I showed the videos to the front desk and they gave me my money back
Terrible! Support staff clearly permitted by Corporate to yell at customers who ARE RIGHT. My BANK account hit by Crossland OVER CHARGED by $2,400!! Its been OVER a week with NO resolution!! INCLUDING I am STILL waiting on Corporate to deal with an obstinate support staff member who yelled at me for the last time. She typically does this when KNOWS she's WRONG or simply lying! WHICH WAS precisely the case and I have documentation but apparently Corporate does NOT CARE! Rooms are OVER priced for what you receive. DON'T have ANY checks mailed here! I WILL NOT RETURN nor anyone I CARE about.. Understand? I normally would NOT post rating but Can't believe a yelling bully support staff member able to continue to LIE her WAY out of trouble!! Unbelievable!!
Crossland Memphis Sycamore View is a US Lodging based in Memphis, Tennessee. Crossland Memphis Sycamore View is located at 5885 Shelby Oaks Dr, Memphis, TN 38134, USA.
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