Since Regional one took over and they hired a new receptionist this place is absolutely horrible. I'm not sure if she understands the clinic policy but from what I understand this is a WALK IN clinic. I've come here a few times and there's no one in the waiting room yet she has turned numerous patients away telling them they need to make appointments, including myself. She is also extremely slow, it takes at least thirty minutes the two times I've been there for her to even get my information relayed to the medical staff in the back even though there's no one in the waiting room. There seems to be no sense of urgency or no desire to help or work with patients schedules. The medical staff in the back are very personable and knowledgeable, but unfortunately the main point of contact at the front desk ruins the entire experience.
they act like the birth control shot is a controlled substance. They want you to drive all the way to harbor town to get a shot that your local nurse could do “just to make sure you’re taking it”.
This place is advertised as a walk-in clinic, however it is not. At least not according to the receptionist who was anything but welcoming. Also, it opens at 7, but she told me that the Dr doesn't come in until 8 (we chose this clinic to be there when they opened instead of something closer to home that opens at 8). I never was treated or saw a physician there, my review is based on the website advertising walk in availability and the receptionist looking at me like I had 3 heads when I came in without an appointment and being less than kind about it.
Terrible customer service for a walk in clinic! Their website says they take walk-in patients and are open until 7pm Monday-Thursday. Great! Or so I thought. This was my first time using Harbor of Health since Regional One took over from the old UT clinic here (but has the same name). Customer service starts with the front desk receptionist-- and she basically ran me off! I showed up at 4:08pm and was informed by the receptionist that since I didn't have an appointment the earliest I could be seen would be 6pm. Even though there was only one other person in the waiting room, I said okay and asked if would it be okay to fill out the paperwork and come back at 6pm. She said no, because it was almost 5:00 (What??) and I would need to be here by 5:30 because they close right after that. When I reminded her about the time (4:08 by the way--not close to 5:00!) and mentioned they didn't close until 7pm, she said that's right, but we have to start closing up after that. Again, WTF?? I said ok- never mind and I left totally confused. Especially since they didn't appear to be busy. The Doctors and FNP's might be fabulous, but unfortunately I will never know. Such a shame because it would be great to have a good health clinic back in the wonderful mud island community. Oh and by the way, I drove straight to the urgent care clinic located in midtown on union-- which was packed! But, I was seen quickly and out within 1 hour. I definitely won't be shocked when Regional One's Harbor of Health closes. What a shame.
So I read reviews on this place before going. I must say the reviews I read about the receptionist was very true. I had an appointment today at this place for 11:00AM. I used my GPS to find the location due to this being my first time going to this place I had no clue where I was going. I had high hopes for this facility. The receptionist told me the doctor doesn't like to work with anyone that's late and that I would have to come back or wait til at 1:40PM. Oh then she said or you can come back another day. I needed to see the doctors today and she made it a big inconvenience for me. She act like she didn't want me there I'm not pleased with this place at all. I will never deal with this company ever again.
Harbor Of Health is a US Doctor based in Memphis, Tennessee. Harbor Of Health is located at 718 Harbor Bend Rd, Memphis, TN 38103, USA.
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