The first room smelled like old fish grease. We were moved to another room (Ms. Carrie was very nice in accommodating our request to relocate)... Then the second room had cigarette ashes on the bathroom sink/counter as well as the toilet. The tub was old and mildew stained. The couch had a glossy-sticky substance that was dried on the seat cushions. We were afraid to stay the night... clutching ourselves in fear and despair we booked another room .7 miles away in another hotel. The front desk clerk did not know how to refund my money and informed me that I had to contact the assistant manager in the morning. Help us Lord. After a six hour drive we are finally at peace in another hotel without unbearable smells, unhealthy mildew or glossy stains! This location is permanently off the list for my family.
Rooms are ok but breakfast is horrible. They have grab and go breakfast which means no hot breakfast. Just a granola bar or a 50 cent Debbie cake. No drinks or anything. Don't waste your money
Overall fairly clean. Air conditioning not cold, had to borrow fan from front desk. Remote for TV didn't work properly had to work with it to change channels. Nice to have the small kitchenette in room.
Not safe, no security, no CCTV covering the property, property crimes happening on the property. You have been warned. This is a crime zone. The hotel absolves themselves of responsibility for the safety of their guests and their property. They didn't clean on the schedule they promised and didn't make good for this and other problems at this property.
Found bugs under sheets crawling around similar to bed bugs. Front desk gave us another room just to find more bugs underneath those sheets as well. There is definitely some type of infestation.
Extended Stay America Hotel Memphis Poplar Avenue is a US Lodging based in Memphis, Tennessee. Extended Stay America Hotel Memphis Poplar Avenue is located at 6500 Poplar Ave, Memphis, TN 38119, USA.
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