We will definitely be back to visit and stay at this hotel!
I highly recommend Hotel Napoleon. The cleanest hotel I’ve stayed in and very convenient to Beale Street. My husband and I came to Memphis for a the weekend and stayed here and COULDN’T have been more pleased!!!! The entire staff was friendly and welcoming from the valet, security guard, from desk, housekeeping, bartender and chef. The hotel was so clean and rooms immaculate. Rocky, the manager, knew us by name after checkin. Brian , bartender was so friendly and didn’t make us feel rushed at closing time and Eric, chef, OMG!!! If you ever want shrimp and grits, it is worth the drive here to eat his!!!
What an amazing stay from the rooms to the staff. I have never had a better hotel experience than the Napoleon hotel. highly recommend you stay here
• I was very disappointed in the valet parking! First of all, you can only get your car between 7am-11pm. This is very inconvenient for those that have places to be in the early morning. I had to go get my own car from the parking garage and was still charged for valet parking!
It's a new hotel. There are some things they can't help (construction on one of the main entrances in). There are things they can help. For instance, the valet parking is odd. Took me a minute to figure out where the stand was and when I pulled up, it wasn't manned. I parked in the garage physically attached to their building only to find out that is not their garage and is only open from 8-8. The room service menu is lacking and only goes until 11pm. The staff has all been super courteous and helpful. The beds and pillows are comfy and the bathrooms are well apportioned.
• The parking garage was a public garage and not secure at all. I was disappointed when I found out my car was left a block away, in an unsecure public garage, that they were charging me a lot of money for.
Overall, the hotel was fabulous, clean, comfortable, and worth the stay! The staff was super friendly, extra accommodating, and knowledgeable of the area. I do not recommend the valet parking, as you can park for free in that same garage a block away. Chances are, you might have to get it yourself anyways.
Overall, I think this is truly a 5 Star hotel when looking at the staff, rooms, convenience, cleanliness, modern style, and comfort. However, there were a few things that I’m knocking off a star for!
• They were out of almost everything I wanted to order! They had no filets, no crown royal, no Malibu, etc.
Pretty nice restored hotel. Comfortable bed, spacious room, great location, and pleasant staff. Not sure it's worth the inflated price, but there aren't a lot of other good options downtown. Yet.
Hotel Napoleon An Ascend Hotel Collection Member is a US Lodging based in Memphis, Tennessee. Hotel Napoleon An Ascend Hotel Collection Member is located at 179 Madison Ave, Memphis, TN 38103, USA.
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