Recently renovated... clean and very nice... great breakfast... (sausage and bacon and home potatoes as a staple would be nice to have in place of "fancy Friday dishes... just saying) but great over all...
Nice hotel with comfortable rooms and beds. The friendly staff is what pushed it over the top for me. They were great. The breakfast buffet wasn't too bad either.
I and my team of co-workers recently stayed at the Hyatt Place in Memphis/Wolfchase Galleria. Even though the hotel is being remodeled we received the same courteous service from all the staff. We have been staying at this Hyatt for more than a decade and we keep returning each year due to the friendly and courteous service, comfortable rooms, and the enjoyable breakfast. Nine years ago, during our stay, we met Donta' Mason. His genuine and serving spirit keeps us returning every year. He has created an atmosphere that feels like home when we walk through the doors. This young man has captured the essence of the words - hospitality and service.
Me and my family stayed here 3 times traveling back and forth from Texas to Ohio. I love this place. The only issue I had was the last time I was charged $70 for watching movies when I just wanted to see how much they were. With no problem, I got my money back.
BEWARE IF YOU HAVE ANY ISSUES WITH HYATT WHEN YOU HAVE ALREADY ARRIVED. When we booked the hotel it said they were under renovations, so I thought I can deal with noice so I booked it through a third party. When we arrived late Friday afternoon we were advised there would be no water on Saturday from 10 am to 3 pm and we were there for a 4:30 wedding! I waited until Saturday morning to address the issue so I could speak to a manager and was basically told sorry for the inconvenience, do all you need to do (shower, go to the bathroom, etc...) before 10. No discount for my inconvenience, nothing but basically sorry, can't help you. So I called Hyatt customer service not once but 3 different times with various excuses, once, sorry can't help you because you booked through a third party, the second time after my third party who I booked through tried to get it resolved and couldn't, was they said they sent you an email ( which they didn't ) so we can't give a discount or refund but you but we'll give you another stay at Hyatt another time ( at this point I'd been on the phone with them for an hour and a half and been mislead into booking without knowledge that we would not have water during our stay), and the final time I just want to leave here and get my money back, I got we can't do that, it's up to the property. I asked so when has the property been the final day instead of corporate? I got "we're not Hyatt corporate, we just take the hotel customer service calls, if you want corporate you need to go through the manager of the property. So much for customer service. So basically after 2 hours on the phone, Hyatt did nothing for us, we had to stay or lose our money. Had we known we would not have had water we would not have booked, Hyatt mislead us, and did nothing to fix it. We will never stay at Hyatt Property ever again.
Hyatt Place Memphis Wolfchase Galleria is a US Lodging based in Memphis, Tennessee. Hyatt Place Memphis Wolfchase Galleria is located at 7905 Giacosa Pl, Memphis, TN 38133, USA.
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