I'm not one to complain and it takes me a while before I get impatient but I tell you that this is the place to avoid during the holidays. Don't know if it was the skeleton crew of staff or just the lack of attention to detail but after hearing all the positive reviews and the overall legacy of this place I was assured that it would be a fine place to spend a holiday. Well it wasn't. From the inexperienced desk clerks to the extremely slow service I saw an overall lack of dedication to a place like this. The only way to eat at the two restaurants in the hotel is to make a reservation. Even if the place is empty they wouldn't let walk ins dine. Took us 30 minutes to check in. The place was not extremely clean. Broken glass on the ground that took a while for them the clean up. Finally just the overall service was slow and constantly made errors in orders. There was even a waitress who spilled a tray of drinks on a poor fellow by the duck fountain in the lobby.
The crown jew of the mid-south. Absolutely beautiful interior, especially around Christmas. The atmosphere is unique, and unlike any other hotel I've been to. My group rented out a ballroom on the second floor, and couldn't have been happier with the arrangements. If you are in Memphis for a weekend do check out this incredible hotel.
Went to the Peabody at 11am to see the duck walk ritual. The place was packed! They had a very strict no standing or sitting on the floor policy in the main area, but many people were standing on the side. There was a man who explained the tradition which was nice. The ducks walked very fast from the elevator to the fountain so easy to miss. A very strange happening.
Keeping with a family tradition, we visited the Peabody during Christmas season to enjoy the beautiful decorations and music in the lobby. Afterward we enjoyed going to the roof to Duck Palace and seeing seasonal lights on the bridge and buildings. On the way back to the car we checked out the duck prints on the sidewalk and enjoyed the many store displays.
In the end it comes down to lack of attention to detail. Won't be staying again.
Accommodations were great, no refrigerator in room and that was inconvenient but everything else was beautiful. The staff on the other hand were not so friendly. Was made to feel like I didn't belong there. It almost ruined my birthday. I paid almost 600 dollars to sleep there. I suggest The Peabody staff get to know their customers and especially if they spend that much to stay there. Also tried to contact someone at the hotel who cared at all and no one would even take the time to call me back. My mother used to bring me here when I was a child and I always had such fond memories of this place and staff. Times have changed a lot and it's really sad. This place HAD style and class, something that is completely missing now. What happened???
The Peabody Memphis is a US Lodging based in Memphis, Tennessee. The Peabody Memphis is located at 149 Union Ave, Memphis, TN 38103, USA.
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