Great food, but small portions, and pricey as is most elegant restaurants
The River Inn of Harbor Town was one of those vendors who did not leave the best impression after our event. We were initially drawn to the combination of affordable price and amenities for out-of-town guests, with the additional perk of The River Inn being in a very safe area for Downtown Memphis.
Once the event was over and guests departed, the contact at the hotel called my husband and I asking us to pay the remaining balance for some guests. Our contract clearly stated each guest is responsible for their own room expense.
Cozy place over looking the river. Great for visitors. Staff is friendly and attentive. The restaurants attached are fabulous as well.
Our contract for blocked rooms had the wrong dates the first time it was sent, and they claimed to have not received the signed copy (despite multiple emails asking them to confirm, it wasn’t until guests started trying to book rooms that we were informed the contract hadn’t been received). On our wedding night, we checked into the hotel only to be told they didn’t have champagne to offer us (part of our contract), only red or white wine.
It is a beautiful hotel with excellent staff. I was here from Wisconsin for a wedding, and a major storm hit...knocking out power over night and part of the next day. The hotel went out of their way to make sure we were as comfortable as possible. Restaurants are also outstanding. And, the wedding went off without a hitch from our perspective. They really impressed our family!
This is a beautiful place to stay. The rooms are very comfortable and elegant. We had a lovely view of the Mississippi river. Breakfast at Paulettes at the hotel was amazing! Brooke at the front desk was so helpful and really made us feel welcome during our stay. Can't wait to go there again!
Bottom line: great hotel with very nice rooms. Communication with the hotel staff leaves a lot to be desired. Contacting a couple while they are on their honeymoon is a huge customer dissatisfier.
The River Inn Of Harbor Town is a US Lodging based in Memphis, Tennessee. The River Inn Of Harbor Town is located at 50 Harbor Town Square, Memphis, TN 38103, USA.
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